Refund Policy
Last updated: October 30, 2026
1. Free Trial First
Every new account gets a 7-day free trial with full Gold features, and no credit card is required to start it. We strongly encourage you to use the trial to confirm Hiredrm is right for you before paying for anything.
2. License Purchases (Gold / Platinum, 90-day or 1-year)
Gold and Platinum licenses are charged at the start of each term — 90 days or 1 year, your choice. Because the trial lets you evaluate the product risk-free first, the initial license purchase is generally non-refundable once the payment is processed. We will, however, issue a full refund if you request one within 48 hours of purchase and you have not generated more than 3 AI prep guides, used Gmail auto-scan, or otherwise made substantial use of paid-tier features during that window. Automatic renewal charges are refundable only if you cancel before the renewal date but are still charged due to an error on our part — see Section 5.
3. Auto-Renewal and How to Cancel It
Licenses renew automatically at the end of each term unless canceled beforehand — see our Terms of Service for the full automatic renewal disclosure. To stop future renewal charges, go to Settings → Billing → Manage Billing and cancel at any time; cancellation takes effect immediately for billing purposes and you keep access through the end of the term you already paid for. No cancellation fee applies.
4. 30-Day Extensions and Upgrades
The optional $19.97 extension that adds 30 more days to an active license is non-refundable once charged. Extensions are limited to two per license term. A Gold-to-Platinum upgrade is billed immediately at the time of upgrade (the prevailing Platinum price minus the prorated unused value of your current Gold term) and is non-refundable once processed, except for a billing error under Section 5.
5. Legacy Monthly Subscribers
If your account predates our move to license pricing and you are still on a monthly subscription, you may cancel at any time through the billing portal. Cancellation stops future billing but does not refund the current billing period already paid for; you retain access through the end of that period.
6. Billing Errors and Duplicate Charges
If you believe you were charged in error — a duplicate charge, a renewal charge after you canceled, or a charge that doesn't match what you purchased — contact us immediately at admin@irvcor.com. We will investigate and issue a full refund for any confirmed billing error, regardless of the timing or usage limits described above.
7. How Refunds Are Issued
Approved refunds are issued to the original payment method through Stripe and typically appear within 5–10 business days, depending on your bank or card issuer.
8. How to Request a Refund
Email admin@irvcor.com with your account email and the reason for your request. We aim to respond to all refund requests within 2 business days.
9. Contact
Irvcorlabs LLC, 7616 W Courtney Campbell Cswy Unit 309, Tampa, FL 33607. admin@irvcor.com.